Encyclopedia > O > Operating Level Agreement
Operating Level Agreement
OLA (operating level agreement) defines the interdependent relationships among the internal support groups working to support a Service Level Agreement. The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services.
Information are taken from Wikipedia, the open encyclopedia, to which contribute many volunteers from around the whole world. Texts are available under the following conditions GNU Free Documentation License.
Encyklopedie (cz) Encyklopédia (sk) Enzyklopädie (de)